SlotExpress Privacy Policy

Welcome to SlotExpress, your trusted online gaming destination in the United Kingdom. We are committed to protecting your privacy and managing your personal data responsibly in accordance with UK data protection laws and the UK Gambling Commission’s regulations. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our website at slotexpress.gb.net and use our services.

1. Data Controller

SlotExpress Ltd., registered in the United Kingdom, is the data controller responsible for your personal information. Our registered address is 12 Queen’s Road, London, SW1A 1AA, UK. For any questions regarding your privacy rights or data protection, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data to provide and improve our services:

  • Identity details: full name, date of birth, gender;
  • Contact information: email address, phone number, postal address;
  • Account data: username, password, registration details;
  • Financial information: payment card details, bank account information, transaction history;
  • Technical data: IP address, device type, browser information, operating system;
  • Usage data: login times, game preferences, interaction with our platform;
  • Verification documents: copies of identity documents submitted to comply with UK Gambling Commission requirements;
  • Special category data: sensitive data such as health information, only if voluntarily provided for responsible gambling measures;
  • Third-party data: information received from credit reference agencies, fraud prevention services, and other authorised partners.

3. How We Use Your Information

Your data is used strictly for lawful purposes, including:

  • Creating and managing your SlotExpress account;
  • Verifying your identity and ensuring you meet age restrictions (18+);
  • Processing deposits, withdrawals, and other financial transactions;
  • Complying with legal obligations, including anti-money laundering (AML) and responsible gambling requirements;
  • Communicating important updates about your account, our services, and policy changes;
  • Personalising your gaming experience and tailoring promotions;
  • Conducting marketing activities with your explicit consent;
  • Analysing usage patterns to improve our platform and prevent fraud;
  • Maintaining security and monitoring for suspicious or unlawful activity;
  • Generating aggregated statistics and reports for internal use.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity: to provide you with our gaming services;
  • Legal obligation: to comply with UK Gambling Commission rules and data protection laws;
  • Consent: for marketing communications and other optional services;
  • Legitimate interests: to protect against fraud, secure our platform, and improve our services, balanced against your rights and freedoms.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. Typically, your data will be kept for up to five years after account closure or last activity. In cases involving self-exclusion, dispute resolution, or ongoing investigations, data may be retained longer as required by law.

6. Marketing Communications

We will only send you marketing materials if you have expressly consented to receive them. You can manage your communication preferences or unsubscribe at any time via your account settings or by following the opt-out links included in our emails. We respect your choices and will never share your contact details with third parties for marketing without your permission.

7. Cookies and Tracking Technologies

SlotExpress uses cookies and similar technologies to enhance your experience, including:

  • Ensuring website functionality and security;
  • Remembering your preferences and login details;
  • Analysing traffic and user behaviour to improve performance;
  • Delivering personalised advertisements aligned with your interests.

You can control cookie settings through your browser. Please note that disabling essential cookies may affect your ability to use certain features on our website.

8. Sharing and International Transfers

Your data may be shared with trusted third parties such as:

  • Payment processors and financial institutions;
  • Identity verification and fraud prevention agencies;
  • Regulatory bodies including the UK Gambling Commission;
  • Technical service providers supporting our platform;
  • Other companies within the SlotExpress group;
  • Parties you explicitly authorise.

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your personal information.

9. Data Security

We employ robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encryption, secure servers, access controls, and regular security audits. Despite our efforts, no method of transmission over the internet is 100% secure; however, we strive to protect your information to the highest standards.

10. Your Rights

Under UK data protection law, you have the following rights concerning your personal data:

  • The right to be informed about how we process your data;
  • The right to access the personal data we hold about you;
  • The right to request correction of inaccurate or incomplete data;
  • The right to request erasure of your data in certain circumstances;
  • The right to restrict or object to processing based on legitimate interests;
  • The right to data portability, allowing you to receive your data in a structured format;
  • The right to withdraw consent at any time without affecting prior lawful processing;
  • The right not to be subject to automated decision-making that has legal or significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on this page with a revised date. Continued use of our services after changes signifies your acceptance of the updated policy.

12. Complaints and Further Information

If you have concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, via their website at ico.org.uk.

For responsible gambling support and advice, please visit BeGambleAware.org.

Last updated: June 2024